Aircall excels at automation. The provider also offers many useful integrations, including Intercom, Pipedrive, and Zapier. In addition, it provides advanced automation tools, user-friendly applications and reliable customer support.
Main features
automatic call distribution
call monitoring
call transfer
call recording
call routing
What's missing from Aircall?
Aircall lacks some basic video calling features. Webinar hosting morocco phone number list and screen sharing capabilities are severely limited on the platform , which can cause considerable frustration for users.
What type of business is it best for?
Aircall is a calling software aimed primarily at small businesses that use phones every day for sales and support operations, but certainly not all. Think about how often your team uses smart dialers. If they're a core part of your daily routine, you might consider looking elsewhere.
Pricing
Ringover
Ringover is a cloud-based phone system that offers a range of features to enhance business communications, including call recording, IVR and analytics. The software offers multi-channel communication options including voice, chat and video.
Advantages of Ringover
Easy to set up and use.
Integrate with various third-party tools.
24/7 customer support.
Mobile application for mobile business management.
Advanced analysis and reporting tools.
Main features
Call Recording: Record and store all calls for future reference.
IVR systems: Provide customers with a menu of options to direct their calls.
Real-time monitoring: Allows managers to monitor calls and agents in real-time.
Multi-channel communication: Provides voice, chat, and video communication options.
Analytics and reporting: Provide data-driven insights into call volume and agent performance.
What is Ringover Missing?
Ringover's pricing plans can be expensive for small businesses, and its customer service can be slow to respond. In addition, some users have reported call quality and reliability issues with the software.
What type of business is it best for?
Ringover is a great choice for businesses of all sizes that need a multi-channel communications solution with advanced analytics and reporting tools.