What is it? The quality control department is usually considered in the context of a manufacturing enterprise, where its tasks are to prevent the appearance of defective products.
How to create? As the company grows, regardless of its field of activity, creating a quality control department will be the right step. The greatest benefit will be achieved if the QC department establishes interaction with other departments of the company.
The article explains:
Reasons for creating georgia email list a quality control department
Tasks of the quality control department in production
Functions of the quality control service in a trading enterprise
Interaction of the quality control department with other divisions of the company
Integrating the work of the quality control department into the marketing department
Step-by-step instructions for organizing the work of the quality control department
Checklist for Finding and Hiring a Quality Director
4 Mistakes When Creating a Quality Control Department
Forming the right attitude towards the work of the quality department
Conducting quality control of managers' work without creating a department
Business Correspondence: A Checklist for Writing the Perfect Letter
Download for free
Reasons for creating a quality control department
When forming a quality control department at an enterprise, it is necessary to clearly understand the goals for which it is being started. Let's consider the main arguments in favor of allocating a special direction for quality control.
The company's staff is growing, and it is necessary to control an increasing number of parameters.
Purchasing new equipment and software, as well as expanding the range of services and goods offered to clients, means forming new business processes. They require control, and for this purpose new employees are hired.
One or even several people can no longer cope with the total amount of work, as it constantly increases. Overloading the existing staff to the limit is a bad idea: the more parameters people have to evaluate, the lower the quality of the evaluation will fall.
In addition, employees will simply be unhappy with the suddenly increased workload, which will lead to staff turnover, and this is additional costs for the company: it will be necessary to hire new employees and introduce them to the course of business, and all this time control will not be carried out at the proper level.
Analysis and evaluation need to be carried out in more areas.
We have already found out that the workload of employees is increasing. Another problem is the emergence of an additional area of work (one or several at once) and the absence of employees on staff who would specialize in it. The existing employees control other areas (for example, only filling the database in CRM, etc.).