Assistant bots by brand
Posted: Sun Feb 16, 2025 6:24 am
The different types of Chatbots
Chatbots, as I mentioned before, are personal assistants that have a certain level of intelligence , but there are different types: those that distinguish and those that do not distinguish between the number of users who are using them at the same time.
Assistant Bots:
These are used in instant messaging apps. They use personalized interactions and direct ig data communication. For example, the Facebook Bot carries out the interaction between the user and the system.
Group Bots:
These bots are really fascinating and much more sophisticated. The main problem developers face here is dealing with multiple users, all wanting to interact with the bot at the same time. These bots are able to follow and understand conversations on some level. Some platforms have done a great job designing them, an example can be Slack.
Other bots can even distinguish users one by one, and classify them to keep a history of interactions. To understand this concept more easily, let's take Alexa, Amazon's chatbot, for example. This bot treats the home as if it were a computer and assigns a profile to each user. In the future, it may be able to assign priorities and hierarchies to users, giving priority to the orders given to it.
These are the perfect helpers to automate our customer service, because by configuring them we will make everyone experts in our business. An example where they are especially useful is travel agencies, as they are able to notify us when there are discounts and make reservations.
Another great advantage for the user is that they can interact with the Bot as if it were an App, giving the feeling of modernity and avant-garde that users today seek, without having to download or install absolutely anything on their devices.
Chatbots, as I mentioned before, are personal assistants that have a certain level of intelligence , but there are different types: those that distinguish and those that do not distinguish between the number of users who are using them at the same time.
Assistant Bots:
These are used in instant messaging apps. They use personalized interactions and direct ig data communication. For example, the Facebook Bot carries out the interaction between the user and the system.
Group Bots:
These bots are really fascinating and much more sophisticated. The main problem developers face here is dealing with multiple users, all wanting to interact with the bot at the same time. These bots are able to follow and understand conversations on some level. Some platforms have done a great job designing them, an example can be Slack.
Other bots can even distinguish users one by one, and classify them to keep a history of interactions. To understand this concept more easily, let's take Alexa, Amazon's chatbot, for example. This bot treats the home as if it were a computer and assigns a profile to each user. In the future, it may be able to assign priorities and hierarchies to users, giving priority to the orders given to it.
These are the perfect helpers to automate our customer service, because by configuring them we will make everyone experts in our business. An example where they are especially useful is travel agencies, as they are able to notify us when there are discounts and make reservations.
Another great advantage for the user is that they can interact with the Bot as if it were an App, giving the feeling of modernity and avant-garde that users today seek, without having to download or install absolutely anything on their devices.