Loan Database

Do you know how to gain your customers' trust ? Would you like to understand more and better how to make them see your brand as an authority in your field? First of all, every good entrepreneur must understand that their customers should be their top priority. To do this, it is important to build a reputation and offer service that promotes this trust in your potential consumers. This always makes them feel good and comfortable visiting your establishment and trusting their money in your product.

In the case of your own credit, offering a good experience and good service is essential for the customer to feel safe making purchases. Have you thought about this? Based on this idea, we have separated essential tips to help you gain the trust of customers.

So prepare your notes and follow the complete reading with everything you need to know!

IMPORTANT TIPS ON HOW TO GAIN CUSTOMER TRUST
Making a customer trust your business is an 99 acres database interesting challenge for any store owner, because we know that there is a lot of competition, as well as many stores and businesses in general doing things very similar to our own business.

However, the truth is that what really weighs on customer trust and loyalty is not the product itself. What really matters to a consumer is the service and quality of products and services. It is through this, and only this, that you stand out.

According to Ermelino Espíndola, our partner at Canal Falando de Loja, there are very specific points that can affect customers' trust in your store.

More than price, what really matters is trust;
Service strengthens the customer's relationship with the store;
Have probing and first contact skills.
Think about it: when a customer enters a store and says they want to look at a specific product and the sales assistant starts showing them a series of products, no matter how well-intentioned the sales assistant is, the customer realizes that the store owner's focus is SELLING.

So, it is very common for customers to think this way and end up creating barriers with salespeople. This happens mainly because many of them are afraid of being pressured. For this reason, tactful , more natural service that shows interest in truly solving the customer's need changes this scenario completely.

Therefore, a better prepared approach shows professionalism and trust to that client. This works when the professional puts themselves in the consumer's shoes and understands which needs can be met . Serving in this way changes perception.

To improve your knowledge on how to gain customer trust, check out the first video below and learn all about the average ticket!
YouTube video
5 POINTS TO ENSURE GOOD SERVICE:
Now that you understand that it is up to the salesperson to align with the customer and truly understand their needs in order to convey trust, we have brought you 5 more tips to help you put good service into practice and ensure trust.

1. VALUE THE CUSTOMER’S TIME;

2. TRAIN EMPLOYEES AND CREDIT HOLDERS;

3. BE CORDIAL AND CONSIDERATE;

4. INVEST IN GOOD TECHNOLOGIES;

5. PROMOTE YOUR BRAND WITH CUSTOMER-RICH CONTENT.

Always remember that good service represents an experience. And this experience directly impacts how that person feels inside your establishment. Good service generates loyalty and, consequently, the trust we so desire.

For this reason, instead of just looking for lower prices than the market, or amazing promotions, start with the basics well done. It is in the service that you win over. Think about it.

To understand even more about this topic, I invite you to watch the full video on the channel.

Did you enjoy learning more about this? Contact our team of experts and find out how Meu Crediário can transform your business.