These customers are well acquainted with the products
Posted: Thu Jan 23, 2025 8:26 am
Showy competence
Know the properties and characteristics of the goods offered by the company. During communication, they demonstrate their knowledge and proudly consider themselves more competent experts than consultants. Here you need to be tactful, do not compete with the client, showing that you are smarter. You need to let him show off his knowledge, brag and be proud.
If a person voices his opinion about a product, you need to ask how he justifies it. Questions like "On what basis did you come to this conclusion?" or "Why do you think so?" are good. You jamaica mobile phone numbers database need to try to translate the interlocutor's personal opinion into a list of real arguments about the product. They are much easier to refute than to argue with a know-it-all.
If, as a result of communication, you understand that the person was wrong, you do not need to point out his mistakes, so as not to provoke a conflict, because the main goal of the seller is to bring the customer to a purchase, and not to defend his position.
Talkativeness
Often, shop visitors are quite talkative. It is quite difficult to conduct a dialogue with them; you need to try to focus their attention on your offer and keep the conversation under your control. It is important to find the right phrases and accurately insert them into the client’s speech during short pauses so as not to interrupt him.
Leading questions help to keep such a "speaker" on topic. There is no need to talk more than the visitor, the main thing is to say what is important. Your goal is not to out-argue the client, it is important for you to determine the essence.
Closedness
The complete opposite of talkative consumers are silent ones. It can be difficult to communicate with them, since sometimes it is not clear what their reaction to the seller's remarks is. Such clients need to be involved in a conversation, and not given a long monologue. You need to push them to talk, ask their opinion on this or that issue. Information about the product should be presented to them in parts, while carefully monitoring their emotions.
You need to ask as many questions as possible to understand what the client wants, and carefully highlight the essence of their answers. In such situations, the "echo" method is well suited, which involves repeating the last words said by the interlocutor.
Know the properties and characteristics of the goods offered by the company. During communication, they demonstrate their knowledge and proudly consider themselves more competent experts than consultants. Here you need to be tactful, do not compete with the client, showing that you are smarter. You need to let him show off his knowledge, brag and be proud.
If a person voices his opinion about a product, you need to ask how he justifies it. Questions like "On what basis did you come to this conclusion?" or "Why do you think so?" are good. You jamaica mobile phone numbers database need to try to translate the interlocutor's personal opinion into a list of real arguments about the product. They are much easier to refute than to argue with a know-it-all.
If, as a result of communication, you understand that the person was wrong, you do not need to point out his mistakes, so as not to provoke a conflict, because the main goal of the seller is to bring the customer to a purchase, and not to defend his position.
Talkativeness
Often, shop visitors are quite talkative. It is quite difficult to conduct a dialogue with them; you need to try to focus their attention on your offer and keep the conversation under your control. It is important to find the right phrases and accurately insert them into the client’s speech during short pauses so as not to interrupt him.
Leading questions help to keep such a "speaker" on topic. There is no need to talk more than the visitor, the main thing is to say what is important. Your goal is not to out-argue the client, it is important for you to determine the essence.
Closedness
The complete opposite of talkative consumers are silent ones. It can be difficult to communicate with them, since sometimes it is not clear what their reaction to the seller's remarks is. Such clients need to be involved in a conversation, and not given a long monologue. You need to push them to talk, ask their opinion on this or that issue. Information about the product should be presented to them in parts, while carefully monitoring their emotions.
You need to ask as many questions as possible to understand what the client wants, and carefully highlight the essence of their answers. In such situations, the "echo" method is well suited, which involves repeating the last words said by the interlocutor.