optimization potential in the assistive device process

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Elvira immediately sends it to her insurance company and waits again. After 2 days she calls. Her cost estimate has not yet reached the clerk. She has to be patient, as she can only look after her daughter for one more day. She calls the insurance company again and the mail has actually arrived. The clerk tells her in advance over the phone that the insurance company will not cover the cost of the expensive model. Elvira is at her wits' end: what should she do next? She calls again and is told to go to another medical supply store, but it is on the other side of town. How is she supposed to get there?

After several phone calls with the insurance company and the medical supply store, she arranged the delivery of the standard model. The wheelchair was delivered the next day, just in time! Her daughter was macedonia consumer email list able to drive home with peace of mind and Elvira was able to look after herself. But the whole process was very stressful for her. Various phone calls, trips to the medical supply store and the post office - just like in the old days - and all this in the digital age! She can hardly believe it.

The electronic prescription of medical aids has already been announced. This must initiate a new process at the private health insurance companies, otherwise it will lose all meaning. The insurance companies' processes must change significantly in order to achieve a customer-friendly and rapid supply of medical aids. Let's imagine that postal routes had been eliminated, that Elvira had been called directly to a medical supply store, with the availability of the wheelchair model she wanted and a possible delivery date - Elvira would have been delighted!

Electronic prescriptions are not yet available, so an ideal solution cannot be achieved tomorrow. However, once a prescription has been received, the process can be much quicker. This requires appropriate software to support the clerk, because if he or she has to do everything manually, it is far too complex and time-consuming.