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In the business world, responding to negative reviews is pretty straightforward : You apologize, take responsibility for whatever went wrong for the customer, and ask if they’ll give you a chance to make things right. When it comes to negative reviews about your place of worship, the context is a little more important. For example, a genuine complaint usa phone number list this that results in a 3-star rating is one you can respond to well: An example of a negative review with a 3-star rating associated with the GBP of a place of worship Apologizing that the acoustics at Mass made it difficult to hear that day and saying you're investing in new microphones if the visitor returns to town would be a kind way to respond.



But wha t if the negative review is like this? An example of a negative review with a 1-star rating associated with the GBP of a place of worship My best guess is that this reviewer lives near a church and is annoyed by the sound of its bells. There's no practical way to fix this scenario, but you can still respond with a kind word, even if the reviewer's language isn't very polite.



Maybe something like, “I apologize if you find the sound of the church bells disturbing. We want to be a good neighbor and invite you to a parish dinner, where we will serve a free three-course meal and discuss the unique history of St. Mary’s bells. Doors open at 5 p.m. on January 12 in the parish hall.