What tools are available in the service

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Automation of mailings. Carrot quest allows venezuela consumer mobile number list you to create complex scenarios for sending messages based on user actions. For example, a client added a product to the cart but did not complete the purchase. In 15 minutes, he is automatically sent a reminder letter. If the order is not placed, the system will send a second trigger with a discount offer in 24 hours.
User segmentation. The platform collects data on user behavior and helps divide them into groups based on interests, activity, or other parameters. This helps create targeted offers and exclude irrelevant contacts from campaigns.
Chatbots on the website and in messengers. Carrot quest simplifies interaction with clients through chatbots . They process requests, answer questions and collect contacts around the clock. For example, a Telegram bot can send warm-up newsletters to the user and pass information to the manager.
Analytics. The platform provides data on key metrics: conversion, campaign effectiveness, user return. This allows businesses to quickly adjust strategies.
Examples of using Carrot quest to increase sales
FitStars Recovers 20% of Abandoned Carts with One Trigger Chain
FitStars are video workouts developed by professional trainers specifically for home workouts: no preparation or special equipment required. All workouts are divided into areas and are available with a single subscription. The site has 500,000 unique visitors per month, it is important to automate communications so as not to miss a single potential client.

The team set up a cascading chain of messages. First, the user is sent a reminder letter about the abandoned cart. If there is no response, after a certain time a second letter is sent with a discount offer.

Schematic representation of scenarios on the site
Some of the scenarios that are configured in FitStars. In total, the service team has configured more than 75 scenarios over 5 years of using Carrot quest and continues testing hypotheses
Result: 20% of cart abandoners returned to checkout.