Connect everything with the call center.

Build better loan database with shared knowledge and strategies.
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nusaiba129
Posts: 546
Joined: Tue Dec 24, 2024 3:56 am

Connect everything with the call center.

Post by nusaiba129 »

Case. Performance for a large dealer network
If you have a network of dealerships and a factory website that does not sell (or can sell, but all requests go to dealers), you will have to create a CRM with a call center that receives calls and requests from a single main site and dealer sites. You will also need to build a special system for dealers in which all requests will be visible. But when they subsequently take an order, it will be taken from the warehouse, the system will contact the manufacturer's warehouse, mark that the order has been completed. There will even be control over the fact that the installer has installed this product and the client is satisfied (or not satisfied).

To build such a complex, you need to take the following steps:

Create a unified network of dealer websites.
Connect IP telephony to the entire network.
“Hook” stores to the personal account for product reservations via 1C.
Connect the bonus card system.
Make it possible to reserve leftovers from the warehouse.
Connect auto offices.
Link everything to Google Analytics and the reporting system.

"Try out" the system.

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But only when all dealers are connected lebanon consumer email list to a single system, all clients from advertising channels will be sent to a single database, and dealers and sub-dealers will interact with the product booking system at a single call center, only then will real comprehensive electronic marketing be realized (try ordering something similar from performance agencies).
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