Today, we’ll cover everything you need to know about IVR, how it can maximize your sales pipeline, and how Close's new built-in IVR gets the job done. Let's gooooo.
What is IVR?
Interactive Voice Response (IVR) is an automated system that directs incoming phone calls using prompts and preset rules. Callers can interact with pre-recorded menus and use their phone’s keypad (or their voice!) to route to the right person, without wading through different departments and gatekeepers.
It makes everyone’s life wayyyyyy easier.
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A customer calls your business, wanting to learn more about what you offer. However, they want to talk to someone who speaks Spanish.
They are greeted by a recorded voice that reads through several menu options to choose from.
Once they’ve selected the right number, the IVR system routes the call to the right phone number—in this case, a group number for your Spanish-speaking sales team.
¡Que bien! A sales rep answers the phone and talks to this new lead.
You can set up an IVR system for many different use cases, allowing inbound callers to choose where their call should go—to a different department, team, representative, or language speaker.
But wait, it gets better—At Close, we recently launched our turkey telegram data Interactive Voice Response feature to help businesses organize incoming calls and remove this hurdle in converting prospects to customers. Because the IVR is built right into your favorite CRM, it seamlessly utilizes your customer data to supercharge your routing process.
Note: This is one of our Premium Phone Number features, available at $19 per line per month, on top of standard phone rental rates.
How to Reap the Rewards and Avoid the Pitfalls of Using IVR
IVR isn't new technology. We’ve all used it at one point or another to talk to the electricity company or report an issue to our bank.
Many companies use IVR because it’s simple. Customers are routed to the right people quickly, and your team can spend their time not transferring calls.