Skype conducts this survey to get customer feedback on their product.
customer survey questions
Source
“Are you satisfied with the product?” You can calculate the customer satisfaction score (CSAT) on a Likert satisfaction scale by asking the question as a simple pop-up survey . Viable options here might be “Very satisfied,” “Satisfied,” “Neutral,” “Dissatisfied,” and “Very dissatisfied.”
Beyond CSAT, these customer survey questions can help you weigh your customer effort score and net promoter score. Customer effort score measures how much effort a customer has to put in to use a product or resolve an issue with your customer service. NPS measures customer loyalty and satisfaction.
But listening to customers is the first step to making rcs data taiwan them feel valued for bringing in leads. After that, how you respond to unhappy customers and then use your information is critical.
Send the feedback you receive to your product development team so that they can make the necessary changes if the feedback is correct. It is also best to train your team on how to conduct customer surveys . This way, you can get the most accurate picture of customer satisfaction with your product.
4. What do you want us to improve in the product?
Once you have determined the level of satisfaction with your product, the next logical step is to ask what could be the most important improvement in your product. This survey question requires an open-ended answer to get quality feedback that you can use.
Here's an example from Zomato, which sent out online surveys to its customers to determine what they thought could be improved in their app: