Multichannel communication

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That's why another strategy to retain customers is to improve your services and offer new products that they won't find anywhere else. Rely on your marketing team to evaluate what customers want.

In the digital age, customer relations are no longer limited to the telephone. Communication is multi-channel: online after-sales service, website, social networks, chatbots, etc.

These channels allow consumers to interact with brands argentina mobile database in real time, based on their needs and the time of day. They can obtain additional information about a product, be guided in their purchases or find a solution to a problem.

Your customers will be more loyal if you take the time to talk to them across all your channels and interact with them.

You can conduct a survey using your existing customer communication channels, whether through email or post-sale surveys. There are also tools that allow you to generate WhatsApp links to share on social media.

Tips for retaining and building customer loyalty
The following tips for customer retention and loyalty will allow you to achieve sustainable growth in your organization.