Why You Should Rely on Official Channels

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The emphasis on using official UOB contact channels is rooted in a critical concern: security and fraud prevention. Scammers frequently impersonate banks through sophisticated phishing calls (vishing), SMS, and emails. They often use fake caller IDs that mimic legitimate numbers, making it incredibly difficult to distinguish genuine calls from fraudulent ones.

Here's why relying on official numbers is paramount:

Verification: When you call UOB directly using a number from their official website, you are certain you are speaking to a legitimate bank representative.
Data Protection: Official channels are secure. Sharing personal or financial information on unverified calls or websites puts you at severe risk of identity theft and financial loss.
Protection Against Impersonation: Scammers hong kong phone number list frequently spoof numbers. If you receive an unexpected call, even if the caller ID looks like UOB, it's safer to hang up and call back on the official number listed on their website.
DNC Registry Compliance: If you are registered on a "Do Not Call" (DNC) registry in your country and still receive an unsolicited telemarketing call from someone representing UOB, it's crucial to report this to UOB's official channels (e.g., in Singapore, or via their main customer service line). This helps the bank investigate and ensure compliance.
What to Do if You Receive a Suspicious Telemarketing Call
If you receive a call claiming to be from UOB and it raises any red flags:

Do Not Share Personal Information: Never disclose your banking login details, OTPs, PINs, or full credit card numbers over the phone, especially if you did not initiate the call.
Verify the Caller: Ask for their name, department, and a reference number. Then, tell them you will call UOB back on their official number.