When analyzing the effectiveness of a manager, it is necessary to take into account the main goals of the company. The evaluation system should include both individual and general indicators. Specific KPIs may vary depending on many factors (business area, department direction, etc.). This system is used to determine how well the manager performs his/her duties.
There is also an alternative approach, which is to evaluate the manager's effectiveness based on indirect factors (the level of employee engagement or the degree of customer loyalty). As a rule, such a system consists of a number of indicators.
Level of employee engagement and loyalty
If employees are engaged, this self employed data package indicates their readiness for productive work. This indicator depends on many factors, including internal attitude and external conditions (staff understanding of the company's strategy, favorable atmosphere in the team, efficiency of business processes, recognition of merits, etc.).
Employee loyalty is an indicator of how committed employees are to the organization. This is reflected in their desire to be part of the company for a long time. As a rule, the higher this indicator, the lower the employee turnover. This metric is usually higher in organizations where management tries to develop its employees.
Satisfaction with the activities of the unit
This metric indicates whether the employees themselves are satisfied with the department's work. As a rule, the assessment is carried out according to three criteria: the speed of responses to internal requests, the quality and friendliness of feedback.
Evaluation of interfunctional interaction is of great importance for the enterprise. The fact is that if employees from different departments are not able to effectively interact with each other, then sooner or later this will lead to a deterioration in the quality of products and customer service.
Consumer loyalty
This metric shows how employee motivation to achieve top results impacts the final product and customer service.
Consumer loyalty
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Frequently Asked Questions about Manager KPIs
KPIs of managers are the indicators on which the success of the enterprise depends. Therefore, the creation and implementation of the system should be carried out by experienced specialists.
It is important to consider that top managers are focused on the content of the work. They will not take on routine tasks, even if they are well rewarded for t