Implement strategic and action plans to implement feedback

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A good example of satisfaction surveys are panels that allow real-time feedback on the cleaning status of different facilities. This makes cleaning teams more effective where they are most needed. Step 6. Analyze and monitor survey results One of the most important points to implement in the customer satisfaction test is to analyze the results and the feedback that customers share with you . This is very valuable data! Our recommendation is to monitor and take into account all responses, both positive and negative. You can create an Excel document to create charts with the survey results, or use software such as HubSpot's Service Hub , which allows you to automatically monitor survey results.



hubspot-service-hub-customer-satisfaction-chart Example of a usa phone number list customer satisfaction graph that Hubspot's Service Hub automatically generates when you launch the satisfaction survey. Step 7. The most important thing when implementing a satisfaction survey is to get to this last step. Once you have analysed the results of the survey, you will be able to see which aspects of your product or service can be improved, and implement action plans to solve the weak points you have detected. If you manage to apply the feedback, the results of the surveys will improve and the business will be able to have excellent ratings.



Some recommendations for applying the feedback received from customers: Negative feedback : If you receive negative comments or ratings for a service, you should take this into account and try to correct the situation through action plans. For example, if a restaurant's satisfaction survey indicates that the waiting time is very long, it may be a good idea to enlarge the tables to accommodate more people, or install an automated reservation system. Positive feedback : Positive feedback will help you to continue to provide good service and it is advisable to share it with the different employees of the company to make them share in the success.