People can also use things incorrectly

[suchona.kani.z]

From a management perspective, the introduction of AI is equivalent to the introduction of new agents in the company and increases the complexity of the company structures. In addition, it has a direct influence on our decisions. For this reason, we must ask how a trustworthy integration of such AI agents into the existing company structures with the human workforce can be designed. In particular, questions regarding trustworthy AI from a socio-technical perspective, driven by principles such as transparency, fairness, explainability, security and privacy, are coming to the fore. The question is what the technical design could look like with regard to these principles and how the interaction between humans and machines should work.

The requirements that AI should be transparent or fair go beyond the level of an epic in IT implementation. This gives rise to the desire and need to move from the relatively global galactic levels of the principles south africa consumer email list mentioned above to a more manageable level of requirements. Established frameworks from the field of automation with regard to the four types of reaction behavior of people towards a technology are suitable for this. According to Raja Parasuraman and Victor Riley, these four types of reaction behavior are:

1. Use,
2. do not use,
3. misuse and
4. abuse.
Below I will explain what these four types of human reaction behavior to technology are and give a rough insight into how to address them. I cannot go into the concrete implementation details as this would go beyond the scope of my blog post.

People have to want it themselves
The use of technology requires our own self-driven motivation or the will to want to use a technology. The self-driven use of technology can be achieved through features such as reliability and efficient performance. This will is driven on the one hand by the situation or our own preconceptions about the respective technology and on the other hand by our immediate environment.