We ask additional questions, give hints and advic

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Through additional questions, chatbots are able to better understand the client’s needs and help them choose the most china consumer email list suitable option for a product or service, and tips and practical advice applicable to a specific situation can become a determining factor in the decision.

Let's imagine that a customer is choosing a vacuum cleaner. A chatbot can give advice on how to care for it or tell them which features make the use of this equipment most effective in which situations.

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An example of using a survey bot to determine user needs
Purchase stage: simplifying and automating the process
So, the client is ready to make a purchase.

Chatbots can automate the ordering process, provide detailed information about delivery and payment, and also give the opportunity to ask all questions of interest in real time and within a reasonable time frame or receive answers to them immediately.

The simpler and more understandable the entire process is for the client, the higher the likelihood that the deal will not fall through.

After-sales service stage: resolving issues and increasing loyalty
Interaction with the customer does not end when they make a purchase. Taking care of customers and after-sales service is one of the most important tasks of business.

At this stage, the role of chatbots becomes even more significant: with their help, the client can ask questions about the use of the product, quickly solve problems that arise, and receive additional information.